We know that customer satisfaction is the key to longevity. We are still here, expanding into new markets, and we have never forgotten this important fact: our customers are our business.
Expediency in processing your orders
We guarantee that our products are top quality and will be processed promptly. If there are no problems with your order (correct customer, billing, and shipping information, for example), orders are usually processed and shipped within 24 to 48 hours. After that, the only time you need to wait is the time to ship it (including any delays that may occur at some international borders).
Please contact us immediately if you have not received your medication after 45 days of placing your order.
No hidden fees
The final shipping price quoted on the web site when you place your order is the price you pay in U.S. dollars. There are no hidden processing, dispensing, or handling fees. Whether you order online or by phone, the final cost we quote will be the same.
We routinely monitor prices of our competitors to ensure that we can offer the best price possible. We know how easy it is for you to price check internationally. We do it ourselves to help ensure we are competitive at all times, giving you the best value, we can.
We will not reship or refund any orders that are not claimed from the post office. If, for example, you are on holidays and the package is not picked up, the post office may return it to us as undelivered. In this case, we have taken every reasonable action to deliver the order to you, and a refund is not applicable. We will not re-ship or refund if you have given us an incorrect shipping address. We will not refund any orders that have been shipped because we have no way of cancelling the order at this point.
We have a reasonable assumption that our customers either have a prescription or have consulted a health care professional before ordering medications. Medications cannot be returned. Our staff is not allowed to give medical advice. Always consult a professional before ordering prescription medication.
If you are outside the USA, please contact us to receive wire instructions.